End User Shrink-wrapped Product Returns

All GrapeCity shrink-wrapped products come with unconditional (30) thirty-day money back guarantee unless specifically noted otherwise. Any shrink-wrapped product purchased by an end user may be returned for a full refund within thirty days of purchase with no questions asked. No refunds shall be issued if return requests are made after the initial (30) thirty-day time period following the purchase of the product. From time to time GrapeCity bundles or integrates its shrink-wrapped products with the products of other third party companies; such bundles are often offered as non-returnable promotions and therefore not subject to this general policy.

End User ESD Returns

Electronic Software Distribution (ESD) purchases of GrapeCity products may only be returned if a) GrapeCity has granted to you a return merchandise authorization (RMA) and b) you have returned a signed, completed copy of the letter of software destruction within the 30 days period following the actual purchase.

Telephone Support

Telephone support services are not subject to this return policy.

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Our Platinum support service expands your options for interacting with our engineers, providing you an additional layer of support. By adding Platinum support to your Studio subscription, you will receive priority support for online submissions, guaranteed 24-hour weekday response time and unlimited phone support incidents for one year.



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