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Hassle Free Online Support Experience for Your Customers and Employees.
ComponentOne FrontLine™ helps you cut support costs while making customers happier by allowing you to share information such as documents, articles, and FAQs on a searchable Web page. This ASP.NET-based solution delivers knowledge management, ticketing, automatic escalation and even an open API in one package. FrontLine is unique in that it provides world-class power in a package that is easy to implement and manage.
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Out-of-the-Box Power
You don’t need an entire IT staff, multiple servers, or multiple applications to install a knowledge-based support solution. In one out-of-the box install you get all this:
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Permission-based administration and knowledge management
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Permission-based and customizable Web portal
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Ticketing with automatic escalation
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Open API
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Quick ROI. Efficient Employees. Happy Customers.
ComponentOne FrontLine helps you make knowledge easily accessible, searchable, and available 24x7. The results are amazing.
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Reduce incoming contacts to your staff by as
much as 60%
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Staff is less burdened and can supply
answers much faster
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Decrease support costs while improving
efficiency
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Increase customer satisfaction
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What is ComponentOne FrontLine™?
ComponentOne FrontLine™ gives you a knowledge-based Web portal that is ready to deploy out-of-the-box for various uses including: Customer Support sites, Help Desks, and Intranets. FrontLine has a simple three-step installation process that can be up and running in a matter of hours. First, install FrontLine on a single Web server, all interfaces are Web-based so there is no need for any installations on the clients side. Second, create the articles with the WYSIWYG editor or import documents in any common file format. Third, deploy a fully customizable portal that provides 24x7 information access. FrontLine provides everything you need to provide a rich support experience with extras that include support ticketing, knowledge approval process for quality assurance, and permission based knowledge access. You get all this in one package for a fraction of the price of similar systems.
Product Overview Movie
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In just five minutes, you will learn what ComponentOne FrontLine™ is, why you should use it, and what makes it so unique.
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Highlights
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Easy Implementation
Everything installs from one package on one server out-of-the box with a standard install wizard. All interfaces are Web-based, so no client installs are necessary.
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Import Existing Documents
Import documents you already have and use those documents as articles, conversion is not necessary. The search engine will even scan the documents’ contents.
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Easy Knowledge Authoring
Use FrontLine’s robust WYSIWYG authoring interface for creating articles from scratch.
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Customizable Web Portal
Paste in your own header and footer, customize the look and feel, and embed the default portal into your site. Also use the API to create your own portal.
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Ticketing
Track and manage tickets submitted through the Web portal and automatically escalate them based on content.