Hassle Free Online Support Experience for Your Customers and Employees. ComponentOne FrontLine™ helps you cut support costs while making customers happier by allowing you to share information such as documents, articles, and FAQs on a searchable Web page. This ASP.NET-based solution delivers knowledge management, ticketing, automatic escalation and even an open API in one package. FrontLine is unique in that it provides world-class power in a package that is easy to implement and manage.

Out-of-the-Box Power You don’t need an entire IT staff, multiple servers, or multiple applications to install a knowledge-based support solution. In one out-of-the box install you get all this: Permission-based administration and knowledge management Permission-based and customizable Web portal Ticketing with automatic escalation Open API

Quick ROI. Efficient Employees. Happy Customers. ComponentOne FrontLine helps you make knowledge easily accessible, searchable, and available 24x7. The results are amazing. Reduce incoming contacts to your staff by as much as 60% Staff is less burdened and can supply answers much faster Decrease support costs while improving efficiency Increase customer satisfaction

 

• Overview
• Powerful
• Measurable Results

Quick, Measurable ROI

ComponentOne FrontLine™ helps you quickly realize a return on investment. Providing knowledge online 24 hours a day, seven days a week enables users to find their own answers instead of contacting the support center or Help desk. This drastically reduces volume to first level support, reducing contact costs and improving service.

Consider some industry averages. Industry average costs per first level contact to the support center or help desk have a wide range of averages, but the consensus is approximately $30 per contact. That cost can increase dramatically with length of call and complexity of the subject matter. Furthermore, the average support center sees a 30% reduction (some see as much as 60%) in call volume after implementing an online knowledgebase.

The three examples below show FrontLine can pay for itself. These are meant for illustration only. Contact us to discuss a customer ROI analysis tailored to your support metrics.