FrontLine™

Hassle Free Online Support Experience for Your Customers and Employees.

ComponentOne FrontLine™ helps you cut support costs while making customers happier by allowing you to share information such as documents, articles, and FAQs on a searchable Web page. This ASP.NET-based solution delivers knowledge management, ticketing, automatic escalation and even an open API in one package. FrontLine is unique in that it provides world-class power in a package that is easy to implement and manage.

Support Options

FrontLine Standard Gold Platinum
30 Days Introductory Support Check Check Check
Knowledgebase Check Check Check
Forums Check Check Check
Product Updates Check Check Check
Email Support ($99/Incident) Check Check
Online Support ($99/Incident) Check Check
24 Hour FastTrack Response* Check
Phone Support Check Check
Access to Pre-Release Software Check
Guaranteed One Major Upgrade Check

* Excluding weekends and observed US holidays

Support Contacts and Other Resources

Everything you need to find help.

Online Self-Support Support

Contact Support (Gold and Platinum Customers)

* Please note that these contact are for FrontLine users only. If you need support on other ComponentOne products, please find contact information here.

Evaluation Support

We fully support evaluation users. If you are evaluating FrontLine, please contact your account representative for help.

ComponentOne product lines encompass a diverse range of high-quality, cutting-edge tools and solutions enabling users to successfully build powerful, robust applications. ComponentOne is the premier provider of a diverse set of .NET, ASP.NET, WPF, Silverlight, Mobile, and COM components focused on accelerating visual development with drag-and-drop tools that simplify the design-time experience and extend the power of Microsoft Visual Studio.

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Contact ComponentOne: 1.800.858.2739 | UK: +44(0)1460 234636

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