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Hassle Free Online Support Experience for Your Customers and Employees.
ComponentOne FrontLine™ helps you cut support costs while making customers happier by allowing you to share information such as documents, articles, and FAQs on a searchable Web page. This ASP.NET-based solution delivers knowledge management, ticketing, automatic escalation and even an open API in one package. FrontLine is unique in that it provides world-class power in a package that is easy to implement and manage.
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Out-of-the-Box Power
You don’t need an entire IT staff, multiple servers, or multiple applications to install a knowledge-based support solution. In one out-of-the box install you get all this:
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Permission-based administration and knowledge management
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Permission-based and customizable Web portal
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Ticketing with automatic escalation
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Open API
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Quick ROI. Efficient Employees. Happy Customers.
ComponentOne FrontLine helps you make knowledge easily accessible, searchable, and available 24x7. The results are amazing.
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Reduce incoming contacts to your staff by as
much as 60%
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Staff is less burdened and can supply
answers much faster
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Decrease support costs while improving
efficiency
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Increase customer satisfaction
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Support Options
Support Contacts and Other Resources
Everything you need to find help.
Online Self-Support Support
Contact Support (Gold and Platinum Customers)
* Please note that these contact are for FrontLine users only. If you need
support on other ComponentOne products, please find contact information
here.
Evaluation Support
We fully support evaluation users. If you are evaluating FrontLine, please
contact your account representative for help.