Hassle Free Online Support Experience for Your Customers and Employees. ComponentOne FrontLine™ helps you cut support costs while making customers happier by allowing you to share information such as documents, articles, and FAQs on a searchable Web page. This ASP.NET-based solution delivers knowledge management, ticketing, automatic escalation and even an open API in one package. FrontLine is unique in that it provides world-class power in a package that is easy to implement and manage.

Out-of-the-Box Power You don’t need an entire IT staff, multiple servers, or multiple applications to install a knowledge-based support solution. In one out-of-the box install you get all this: Permission-based administration and knowledge management Permission-based and customizable Web portal Ticketing with automatic escalation Open API

Quick ROI. Efficient Employees. Happy Customers. ComponentOne FrontLine helps you make knowledge easily accessible, searchable, and available 24x7. The results are amazing. Reduce incoming contacts to your staff by as much as 60% Staff is less burdened and can supply answers much faster Decrease support costs while improving efficiency Increase customer satisfaction

 

• Overview
• Powerful
• Measurable Results

The Results

• Decreased Support Costs
  Make information available on the Web 24x7 encourages users to find answers themselves. This reduces contact volume to your staff and therefore reduces costs. In fact, users report reductions up to 60%.
   
• Increased Customer Satisfaction
  When customers can find information themselves, they can find it faster. Also, a less burdened support staff is more available to provide quality service.
   
• Improved Information Quality and Access
  Implementing a central repository online helps you ensure that information is always correct and always available.
   
• Increased Productivity
  Support and Help desk staff can use FrontLine to find answers faster without duplicating effort answering the same questions over and over. Other employees can also get the Help they need faster.

What Makes FrontLine Unique

• Simple Implementation = Fast Results
  FrontLine does not require extensive IT knowledge, database expertise, or programming skill to install and configure. One installation on one server gets you the complete solution. All interfaces are accessed via common browser. This enables you to get up and running quickly and enjoy the results described above without headache.
   
• Leverage Existing Content
  While FrontLine includes an interface for authoring new content, it is also designed to allow you to use what you already have. FrontLine can import one or a batch of common document formats and index the content for search. No conversion is necessary. This saves the time, risk, and expense required by going through the typically required conversion process. If your documents change, FrontLine will update its knowledgebase.
   
• One System Delivers a Complete Solution
  FrontLine includes a control panel, user management, reporting, ticketing, a Web portal, and more in one install. Most solutions require multiple modules and multiple applications.
   
• Scalability
  FrontLine is completely scalable. You can start as small as you like and enjoy unlimited growth. There is no article or user limit.
   
• Low Cost of Ownership
  FrontLine is designed to eliminate headaches, not cause them. You get a site license for one very low price and server installation eliminateds the need for individual desktop support.