ComponentOne services are offered in Standard or Platinum level. With these services comes various combinations of HelpCentral, C1 knowledge base, C1 Forum, on-line technical support, email technical support, live phone technical support, and more. In addition to ComponentOne’s services, various combinations of our bug fixes, product enhancements, and on-going minor product upgrades are included. Finally, with Platinum service and support, ComponentOne also offers a one-year subscription that provides all services and all next generation product releases at a significant discount over the MSRP.
Knowledge based support allows any and all customers to access the ComponentOne knowledge base that provides access to key documents on all products, topical issues, and technology information.
ComponentOne Forums provide customers the opportunity to provide comments or share knowledge with the ComponentOne community. The Forums are organized around three tiers. There are Forums at the overall product level, at the individual product level, and at the component level.
Based on your level of authorization with ComponentOne, you are provided access to white papers, articles, product information, FAQ’s, revision history, demos, and more.
You have the ability to submit a support incident through the Web and receive an email response from the ComponentOne support team.
Email support is the same as our On Line Web support, but it allows the customer to access us through email (provided they assume the responsibility of identifying themselves as a paying customer).
For our Platinum, Corporate, and SMB customers, ComponentOne is proud to announce a new service where we provide a minimum 24 hour confirmation and attempted resolution of any issue submitted to us.*
ComponentOne provides live phone support to our customers. This means the developer always has someone to talk to, and your development team does not get stuck in a downtime loop.