ComponentOne services are offered in Standard or Platinum level. With these services comes a combination of Community, ComponentOne knowledge base, forums, online technical support, live phone technical support, and more. In addition to ComponentOne’s services, we also include bug fixes, product enhancements, and on-going minor product upgrades. Finally, with Platinum-level service and support, ComponentOne also offers a one-year subscription that provides all services and all next generation product releases at a significant discount over the MSRP.
ComponentOne Support Services Options
As part of the ComponentOne licenses, we offer Standard- and Platinum-level support.
Features
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Knowledge Base Support
Any and all customers may access the ComponentOne knowledge base, which provides access to white papers, articles, product information, FAQ’s, revision history, demos, and more.
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Access to ComponentOne Forums
ComponentOne forums provide customers the opportunity to provide comments or share knowledge with the ComponentOne community. The forums are organized around three tiers: overall product level, at the individual product level, and at the component level.
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Online Support
You may submit a support incident through the Web. After doing so, you will receive an email response from the ComponentOne support team.
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24-hour Response (Mon - Fri)
For our Platinum, Corporate, and SMB customers, we provide confirmation and attempted resolution of any issue submitted to us within 24 hours (excluding weekends and observed US holidays).
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Industry-leading Live Phone Support
ComponentOne provides live phone support to our customers with Platinum-level support. This means the developer always has someone to talk to, and your development team does not get stuck in a downtime loop.