ComponentOne services are offered in Standard or Platinum level. With these services comes a combination of Community, ComponentOne knowledge base, forums, online technical support, live phone technical support, and more. In addition to ComponentOne’s services, we also include bug fixes, product enhancements, and on-going minor product upgrades. Finally, with Platinum-level service and support, ComponentOne also offers a one-year subscription that provides all services and all next generation product releases at a significant discount over the MSRP.

ComponentOne Support Services Options

As part of the ComponentOne licenses, we offer Standard- and Platinum-level support.

	Standard	Platinum
24 Hour FastTrack Response *
Phone Support
Access to Pre-release Software
Studio Enterprise Support
Individual Studio (WinForms, ASP.NET, etc.) Support
Reports for .NET Designer Edition Support
Doc-To-Help Enterprise Support
Doc-To-Help for Word Support
DemoWorks Support
Pre-sales Support
Knowledgebase
Forums
Product Updates
Online Support
Email Project for Analysis

* Excluding weekends and observed US holidays

Features

Knowledge Base Support

Any and all customers may access the ComponentOne knowledge base, which provides access to white papers, articles, product information, FAQ’s, revision history, demos, and more.

Access to ComponentOne Forums

ComponentOne forums provide customers the opportunity to provide comments or share knowledge with the ComponentOne community. The forums are organized around three tiers: overall product level, at the individual product level, and at the component level.

Online Support

You may submit a support incident through the Web. After doing so, you will receive an email response from the ComponentOne support team.

24-hour Response (Mon - Fri)

For our Platinum, Corporate, and SMB customers, we provide confirmation and attempted resolution of any issue submitted to us within 24 hours (excluding weekends and observed US holidays).

Industry-leading Live Phone Support

ComponentOne provides live phone support to our customers with Platinum-level support. This means the developer always has someone to talk to, and your development team does not get stuck in a downtime loop. Phone support is offered Monday thru Friday during the hours of 9:00AM-5:00PM EST.