Developer Tools (Studio Enterprise, Reports for .NET, etc.)	Standard	Platinum
Pre Sales Support
Knowledgebase
Forums
Product Updates
Email Support
Online Support
24 Hour FastTrack Response*
Phone Support
Access to Pre-Release Software
Guaranteed One Major Upgrade

* Excluding weekends and observed US holidays

Software (DocToHelp, DemoWorks, FrontLine, etc.)	Standard	Gold	Platinum
30 Days Introductory Support
Knowledgebase
Forums
Product Updates
Email Support	($99/Incident)
Online Support	($99/Incident)
24 Hour FastTrack Response*
Phone Support
Access to Pre-Release Software
Guaranteed One Major Upgrade

* Excluding weekends and observed US holidays

• Knowledge Base support allows each customer to find information that they need to be successful

  Knowledge based support allows any and all customers to access the ComponentOne knowledge base that provides access to key documents on all products, topical issues, and technology information.

• ComponentOne Forums provide our customers a voice in our products

  ComponentOne Forums provide customers the opportunity to provide comment or share knowledge with the ComponentOne community. The Forums are organized around three tiers. There are Forums at the overall product level, at the individual product level and at the component level.

• Help Central Access is a protected site with intimate knowledge about our products

  Based on your level of authorization with ComponentOne, you are provided access to white papers, articles, product information, FAQ’s, revision history, demos and so on.

• On Line Web Support

  The ability to submit a support incident via web and receive a response from the C1 support team via email.

• Email support provides a way for customers to access us naturally.

  The same as our On Line Web support, but it allows the customer to access us via email (provided they assume the responsibility of identifying themselves as a paying customer)

• 24 Hour FastTrack Response means that ComponentOne Service just got even better

  For our Platinum, Corporate and SMB customers, ComponentOne is proud to announce a new service where we provide a minimum 24 hour confirmation and attempted resolution of any issue submitted to us.*

• Industry leading Live Phone Support from ComponentOne

  ComponentOne provides live phone support to our customers. This means the developer has someone to talk to always, and that this means your development team does not get stuck in a downtime loop.